You can disconnect your account at any time without contacting us: open TikTok, go to Settings → Security → Manage app permissions, select this app and remove its access.
Data collection for the account stops and we can no longer read anything from it. Previously collected analytics stay stored until you ask us to delete them.
To have all stored data for your account deleted, write to hello@lumorastat.com. We delete it within 30 days and confirm by reply. Views and amounts already locked for payout in a paid campaign are kept for accounting, anonymised: without your username, the post and its caption.
Analytics we received from TikTok with your permission (profile name, follower and post counts, daily metrics, post performance and aggregated audience breakdowns) and your TikTok access tokens, which are encrypted at rest. The service is read-only. We never store your TikTok password or private messages, and we do not sell the data or use it for advertising.
Questions about disconnecting or deletion: hello@lumorastat.com.